Our complaints handling procedure follows the same approach used across government. Quick guide to the NHS 24 complaints procedure Complaints procedure You can make your complaint in person, by phone, by e-mail or in writing. A guide to handling complaints and representations by local authority social services 3 Section 1 – Introduction Purpose 1. We have a two-stage complaints procedure. ... consider your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to Read our customer guide to find out how to make a complaint and how we will respond: Customer Guide to our complaints procedure … Scottish Government complaints procedure Scottish Public Services Ombudsman If you are not satisfied with the decision reached in the Stage Two report, you or your representative have the right to ask the Scottish Public Services Ombudsman (SPSO) to investigate your case. About the introduction of the MCHP Complaints can also be submitted via e-mail to [email protected] or by post to the Vice-Chancellor’s Office, Aberystwyth University, Visualisation Centre, Penglais, Aberystwyth, SY23 3BF. Our complaints procedure is not a substitute for your right to complain to the Northern Ireland Public Services Ombudsman's Office. Since 2012 the SPSO's Complaints Standards Authority (CSA) has worked closely with a range of partners and stakeholders to develop and implement Model Complaints Handling Procedures (MCHPs) for each public service sector. 3.3 Complaints about Council Housing Services will be dealt with through the Corporate Complaints Procedure, but there is an additional process that involves referral to a Designated Person once the complaint has been through the Council’s Corporate Complaints Procedure. Where you do not have recourse to another Procedure, you can submit a complaint to be considered under our Public Complaints Procedure using the following form.. You should note, however, that the Northern Ireland Public Services Ombudsman will generally expect you to have used all the steps of the Department’s internal Complaints Procedure before accepting your complaint.

Service Users' Complaints Procedure Lifecentre is committed to providing the best service we possibly can, but we realise that this may not always be achieved. It complies with the Scottish Public Services Ombudsman’ s guidance on a model procedure. Complaints Procedure We are committed to providing a professional and high quality service. One of the ways in which we can continue to improve our service is … This guidance supports the implementation of the Social Services Complaints Procedure (Wales) Regulations 2014 and the Representations Procedure (Wales) …